Bangkok Balm Privacy Policy

Last Updated: 28 January 2026

Part I: General Privacy Policy

This Privacy Policy describes how Bangkok Balm Limited Partnership (“we,” “our,” “us,” or “the Company”) collects and uses data through our website, as well as any related content, offers, or services available to you (the "Site" or "Services").

We may change this Privacy Policy from time to time. When we do, we will post the updated version on our Site and revise the “Last Updated” date above. By continuing to use our Site after any update, you accept the revised policy.

You are not legally required to provide personal information. However, by using our Site and Services, you agree to the data practices described in this policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

We collect information in three main ways:

  • 1.1 Information You Provide: This includes data from contact forms (name, email, message) and newsletter sign-ups.

  • 1.2 Information Collected Automatically: We gather technical data such as device type, operating system, browser settings, and usage patterns (pages visited, timestamps).

  • 1.3 Cookies: We use cookies to improve your experience. You can manage these via your browser settings.

2. How We Use Personal Information

We process your data to:

  • Operate and improve the Site and our product offerings.

  • Respond to customer inquiries regarding our products.

  • Send updates or marketing offers (with your consent).

  • Comply with legal obligations and prevent fraud.

3. Sharing Information with Third Parties

We share information only when necessary with:

  • Service Providers: Vendors supporting our IT, security, and analytics.

  • Manufacturing Partners: Specifically Golden Leaf Factory (โรงงานใบทอง), our designated manufacturer, where necessary for quality control or fulfillment purposes.

  • Legal Requirements: To comply with Thai law or court orders.

4. Information Security

We use SSL encryption and work with secure vendors to protect your data. While we take significant precautions, please note that no method of transmission over the internet is 100% secure.

Part II: PDPA Compliance (Thailand)

As Bangkok Balm Limited Partnership operates in Thailand, we strictly adhere to the Personal Data Protection Act, B.E. 2562 (2019).

1. Data Controller Commitments

  • Transparency: We will inform you of the purpose of data collection before or at the time of collection.

  • Lawful Processing: We only collect data with your consent or as permitted by law.

  • Data Accuracy: We strive to keep your data accurate, up-to-date, and complete.

2. Your Rights as a Data Subject

Under the PDPA, you have the following rights:

  • Right to Withdraw Consent: You may withdraw your consent at any time.

  • Right to Access: You may request a copy of your personal data held by us.

  • Right to Data Portability: You may request your data in a machine-readable format.

  • Right to Object: You may object to the processing of your data for direct marketing.

  • Right to Erasure: You may request that we delete or anonymize your data when it is no longer necessary.

  • Right to Rectification: You may request updates to inaccurate information.

  • Right to Complaint: You have the right to file a complaint with the Thai Personal Data Protection Committee.

3. Contact Information

For any questions, requests to exercise your rights, or to contact our Data Protection Officer (DPO), please reach out via the details below:

Bangkok Balm Limited Partnership (หจก.บางกอกบาล์ม) Address: 331 Moo 2, Bang Pu 54 Municipality, Sukhumvit Road, Thai Ban, Mueang Samut Prakan, Samut Prakan 10270 Phone: 09 4256 6888 Email: bangkokbalm@gmail.com Manufacturer: Golden Leaf Factory (โรงงานใบทอง)